Return and Refund Policy

1. Return Eligibility

Customers may request a return for a book if:

• The wrong book was delivered.
• The product received is materially different from the product ordered.

Return requests must be raised within [7 days] of delivery.

The product must be returned in its original condition, along with its original packaging, invoice, and any other materials supplied with the order.

2. Non-Returnable Products

Returns may not be accepted for:

• Books that have been used, marked, written in, highlighted, torn, or damaged after delivery.
• Products damaged due to improper handling by the customer.
• Books returned without original packaging where the packaging is reasonably required for verification.
• Products returned after the applicable return period.
• Products purchased during a special sale or promotional offer, where specifically stated as non-returnable.
• Digital products, e-books, downloadable materials, or other electronically delivered products once access has been provided.

3. Damaged or Defective Books

If you receive a damaged or defective book, please contact us as soon as possible after delivery.

You may be required to provide:

• Order number
• Photographs or videos showing the damage or defect
• Photographs of the packaging
• Details of the issue

After verification, we may offer a replacement or refund, depending on product availability and the circumstances of the case.

4. Wrong Product Delivered

If you receive a product different from the one ordered, please contact us within [7 days] of delivery.

After verification, we may arrange for the incorrect product to be returned and provide:

• A replacement with the correct product, subject to availability; or
• A refund of the applicable order amount.

5. Return Process

To request a return, contact us using the official contact details provided below.

Please include:

• Customer name
• Order number
• Date of purchase
• Product name
• Reason for return
• Photographs/videos, where applicable

We will review the request and inform you whether the return is approved.

If approved, we will provide the applicable return instructions.

6. Return Shipping Charges

If the return is due to an incorrect, damaged, or defective product supplied by us, we may bear the applicable return shipping costs, subject to verification.

For other return requests, shipping charges may be borne by the customer, where a return is permitted.

7. Refunds

Once the returned product has been received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

Refund processing may take [5–10 business days] after approval, depending on the payment gateway, bank, card issuer, UPI provider, or other payment service provider.

8. Refund Amount

Depending on the circumstances, the refund may include:

• The amount paid for the eligible product.
• Applicable shipping charges where the return is due to our error, damaged product, defective product, or incorrect product.

Non-refundable charges, where applicable, will be communicated to the customer.

9. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

If an eligible cancellation is approved, the refund will be processed to the original payment method.

10. Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, incomplete address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply for re-dispatch.

Any refund in such cases will be considered after deducting applicable shipping or other charges, where permitted.

11. Exchange or Replacement

Where a replacement is approved, the replacement will be subject to product availability.

If the same book is unavailable, we may offer a refund or another appropriate resolution.

12. Inspection of Returned Products

All returned products may be inspected before a replacement or refund is approved.

We reserve the right to reject a return or refund request if the product does not meet the eligibility requirements specified in this policy.

13. Promotional and Discounted Orders

Products purchased under promotional offers, discounts, clearance sales, or special campaigns may be subject to specific return and refund conditions.

Any special conditions applicable to such products will be communicated at the time of purchase.

14. Contact Us

For return, replacement, cancellation, or refund requests, please contact us: